Am I eligible?

The School has a funding agreement with Queensland Health to provide care to members of the public holding a concession card or health care card. While we appreciate there are others in need of treatment, we are not currently taking enquiries from or providing treatment to those without a valid concession card.

Orthodontic services are offered to all members of the public at competitive rates. Waiting times for this service vary. Waitlists for 2016 and 2017 are currently closed, please check back for updates.

How do I become a patient?

Provided you have a concessional healthcard, you will then be required to have an initial examination on your first appointment to determine your oral health and dental needs. An examination does not automatically guarantee treatment as suitability must match the students’ training requirements.

Our students are supervised and all treatment plans are approved by dental practitioners.

At the initial appointment, an examination will be performed and a treatment plan discussed with you. X-rays may also be taken if required.

If you are accepted as a patient for treatment we expect that:

  • you can attend a series of appointments during the course of a teaching semester (this may mean regular attendance over a number of weeks)
  • you advise us of any appointments you cannot attend ASAP.
  • you understand that being treated by dental students may take a little longer than receiving treatment from experienced professionals. Keep in mind the quality of all services is strictly controlled and all clinical work is supervised by dental practitioners.
Can everybody who requests an appointment be treated in the student clinics?

Regretfully, no. Some patients are not suitable for student learning due to issues such as case complexity, poor compliance, patient preference and behaviour. When an appointment cannot be offered with one of the student clinics, you should contact a community or private dental clinic for treatment. 

How long will I have to wait?

First you need an appointment for a full examination in one of our clinics which operate throughout the year. Waiting times vary based on your required treatment plan. Please note we do not offer emergency clinics to the general public. If you need to see a dentist urgently please refer to your phone book for community dental clinics or private clinics.

Who will treat me? 

Oral healthcare is provided by our undergraduate student dentists under the supervision of a qualified Australian Health Practitioner Regulation Agency (AHPRA) registered dental practitioner. 

What does it mean to be treated by a student?

Attending an appointment at the UQ Oral Health Centre Patient Clinics is similar to attending a private practitioner dentist except the oral healthcare is provided by students under the supervision of a registered dental practitioner. The clinics are a teaching environment and our professionals-in-training may take a little longer than an experienced professional. We are focused on providing the highest standard of care to our patients. 

Who are our staff?

The clinical supervisors are qualified and registered with the Australian Health Practitioner Regulation Agency. The team in the clinic also include treatment coordinators (reception staff) and dental assistants. Some dental assistants have additional qualifications, which may include qualifications allowing them to take x-rays and supervise the students taking x-rays.

When are the clinics open?

All patient visits are strictly by pre-arranged appointments. Clinics operate Monday-Friday 8:30am - 4:00pm and are closed on weekends and public holidays.

If there are quality issues that you notice after leaving the clinic, individuals are encouraged to return to the clinics for the treatment to be reviewed. 

Do you offer emergency appointments out of hours?

Unfortunately not. If you require urgent dental treatment out of operating hours, please contact your local emergency dentist.

What can you expect?

Patients have the right to:

  • receive high quality oral healthcare that is provided in a professional, friendly and appropriate manner
  • be treated with dignity and respect in an understanding and safe environment that acknowledges cultural and religious beliefs
  • to have personal information kept confidential
  • be provided with clear information about treatment options and likely outcomes so that you can make informed decisions about your care. Your condition and treatment options should be discussed with you, so that you may agree to or refuse treatment if you wish
  • be offered a ‘Treatment and Financial Consent’ form and an ‘estimate’ which must be signed before the commencement of an assessment or treatment.
  • request the presence of other people, including a family member, carer, friend, advocate or interpreter to help them understand information about their care and treatment.

As a patient, you have responsibility to:

  • provide accurate information about your medical and dental conditions
  • advise the student about any changes in your medical or dental status
  • follow advice, including the treatment plan, recommended by the practitioner coordinating your care
  • show courtesy and consideration towards other patients, the clinic staff, students and for the property of others
  • keep appointments and attend on time
  • attend for treatment in an appropriate state and conduct yourself with courtesy
  • advise us if you are unhappy with the care you receive
  • settle your account before leaving the clinics
  • accept the consequences of declining recommended treatment.
Future appointments

While you may receive treatment during one or several visits, after this, if there is no further specific treatment required, we would not normally schedule a recall appointment. If you are considered appropriate for a recall appointment due to the nature of your oral health, which helps the educational learning needs of students, you will be advised if this is to occur.

Depending on your treatment, you may be placed on a waitlist and we will contact you as soon as the next appointment becomes available. 

What if I have any concerns?

Please raise these with the student in the first instance or the dental practitioner who is responsible for your clinical care. Please do ask one of the other clinic staff if necessary and they will ensure your questions are answered.

If you have any feedback (comment, complaint, or compliment) that you wish to express in writing, please complete a feedback form or email Patient Feedback with the nature and details of your feedback.